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CUSTOMER  SUPPORT

You can extend the lifetime of your infrastructure by using certified OEM hardware and vendor support, ensuring your data centre is backed by reliable equipment and dependable maintenance.


Kemaza also provides rapid and multi-vendor outsourced maintenance services and solutions to support the requirements of your data centre. These services are delivered  and can be tailored to offer a range of service levels to reflect the criticality of the equipment; supporting the different elements of your business:


Whether you are at the end-of-life with your hardware, have an upcoming scheduled infrastructure refresh or renewal or require a superior performing IT architecture, Kemaza would welcome the opportunity to provide quotations and proposals. To upgrade your systems and achieve greater uptime, greater energy efficiency and quicker investment payback contact support@kemaza.co.za.

CUSTOMER SUPPORT TICKETING SYSTEM

Generate an incident support ticket.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket